Privacy policy

TOMKENSAM Ltd. is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website www.tomkensam.com and purchase our food products.

Information We Collect

When you visit our website, we may collect certain information about you, including:

  • Personal information, such as your name, email address, shipping address, and payment information, which you provide when you make a purchase on our website.
  • Non-personal information, such as your IP address, browser type, and operating system, which we collect automatically through cookies and other tracking technologies.

How We Use Your Information

We use your personal information to process your orders, communicate with you about your orders, and provide customer support. We may also use your information to send you marketing communications about our products and services, but you can opt-out of these communications at any time by clicking the "unsubscribe" link in the email.

We use your non-personal information to improve our website and provide a better user experience for our customers.

Lawful Basis for Processing

We process your personal data on the following lawful bases:

  • To perform our contract with you (i.e., to process and fulfil your orders).
  • To comply with our legal obligations (i.e., to keep records of our transactions with you).
  • With your consent (i.e., to send you marketing communications).
  • For our legitimate interests (i.e., to improve our website and prevent fraud).

Information We Share

We do not sell or rent your personal information to third parties. However, we may share your information with third-party service providers who help us process payments, ship orders, and provide customer support. These service providers are required to maintain the confidentiality and security of your information and are not authorized to use your information for any other purpose.

We may also disclose your information if required by law, court order, or other government or law enforcement authority.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. We use industry-standard security measures, such as encryption, firewalls, and secure servers, to protect your information.

Your Rights

Under the GDPR and the Data Protection Act 2018, you have the following rights regarding your personal information:

  • The right to access your personal information and receive a copy of it.
  • The right to rectify inaccurate or incomplete information.
  • The right to erase your personal information in certain circumstances.
  • The right to restrict processing of your personal information in certain circumstances.
  • The right to data portability (i.e., to receive your personal information in a structured, commonly used, and machine-readable format).
  • The right to object to processing of your personal information for direct marketing purposes or on grounds relating to your particular situation.
  • The right not to be subject to automated decision-making (i.e., decisions made solely by automated means without human intervention) that significantly affect you.

If you wish to exercise any of these rights, please contact us at our email tomkensam.uk@gmail.com

Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. Your continued use of our website after we make changes to the Privacy Policy will constitute your acceptance of the changes.

Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at our email tomkensam.uk@gmail.com

 

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TOMKENSAM有限公司致力於保護您的隱私。本隱私政策說明了當您訪問我們的網站www.tomkensam.com並購買我們的食品產品時，我們如何收集、使用和披露您的個人信息。

我們收集的信息

當您訪問我們的網站時，我們可能會收集您的某些信息，包括：

個人信息，如您在我們的網站上購買產品時提供的姓名、電子郵件地址、送貨地址和付款信息。 非個人信息，如您的IP地址、瀏覽器類型和操作系統，我們通過cookie和其他追踪技術自動收集。 我們如何使用您的信息

我們使用您的個人信息來處理您的訂單、與您溝通有關訂單的事宜和提供客戶支持。我們也可能使用您的信息向您發送有關我們產品和服務的營銷通信，但您可以隨時通過點擊電子郵件中的“取消訂閱”鏈接選擇退出這些通信。

我們使用您的非個人信息來改進我們的網站並為我們的客戶提供更好的用戶體驗。

法律基礎

我們根據以下合法基礎處理您的個人數據：

履行與您的合同（即處理和履行您的訂單）。 遵守法律義務（即與您的交易記錄有關的紀錄）。 在您的同意下（即向您發送營銷通信）。 基於我們的合法利益（即改進我們的網站和防止欺詐）。 我們分享的信息

我們不會將您的個人信息出售或出租給第三方。但是，我們可能會將您的信息與幫助我們處理付款、運送訂單和提供客戶支持的第三方服務提供商分享。這些服務提供商需要保持您的信息的保密性和安全性，並未獲授權使用您的信息進行任何其他用途。

我們也可能根據法律、法院命令或其他政府或執法機構的要求披露您的信息。

數據安全

我們採取合理的措施來保護您的個人信息，以防止未經授權的訪問、使用或披露。我們使用行業標準的安全措施，例如加密、防火牆和安全伺服器，以保護您的信息。

您的權利

根據 GDPR 和 2018 年數據保護法，您對於您的個人信息擁有以下權利：

查閱您的個人信息，並收到其副本的權利。 更正不準確或不完整信息的權利。 在特定情況下刪除您的個人信息的權利。 在特定情況下限制處理您的個人信息的權利。 數據可攜權利（即以結構化、通用和機器可讀格式接收您的個人信息的權利）。 反對處理您的個人信息，用於直接行銷或基於您的特定情況的理由的權利。 不受到單純基於自動化手段作出、且對您產生重大影響的決定的權利。 如果您希望行使上述權利中的任何一項，請聯繫我們，我們電子郵箱為 tomkensam.uk@gmail.com

隱私政策的更改

我們可能會定期更新我們的隱私政策。我們將通過在我們的網站上張貼新的隱私政策來通知您任何更改。在我們對隱私政策進行更改後，您繼續使用我們的網站將構成您對更改的接受。

聯繫我們

如果您對我們的隱私政策有任何問題或疑慮，請聯繫我們，我們的電郵為 tomkensam.uk@gmail.com。